Refund and Cancellation Policy
This Refund and Cancellation Policy applies to all service engagements and online payments made to BlueCrest Accounting Solutions. As a business-to-business professional services firm, our engagements are governed by service agreements entered into between BlueCrest and the client firm.
1. Nature of Our Services
BlueCrest provides professional accounting and compliance services, including SMSF accounting, bookkeeping, tax preparation support, and audit assistance. Our services are delivered electronically — there are no physical goods, tangible products, or physical shipments associated with any engagement.
2. Fees and Payment
All fees are quoted and invoiced in Australian Dollars (AUD). Fees are either charged on a per-fund, per-return, or monthly retainer basis as set out in the service proposal accepted by the client firm. Payment is due within 14 days of invoice unless otherwise agreed in writing.
3. Refund Policy
We are committed to delivering high-quality work. If you have concerns about the quality or accuracy of a deliverable, please contact us promptly so we can address the issue.
Fees paid for completed and delivered work are non-refundable, except in the following circumstances:
- BlueCrest has failed to deliver the agreed scope of work within the agreed timeframe due to reasons within our control, and the client firm has raised the issue in writing within 7 days of the expected delivery date
- A duplicate payment has been made in error — in which case the duplicate amount will be refunded in full
- A payment was made for a service scope that was mutually agreed in writing to not proceed prior to commencement of work
Refund requests must be submitted in writing to info@bluecrestaccounting.com.au with supporting details. We will assess and respond to all refund requests within 10 business days.
Approved refunds will be processed within 7–14 business days to the original payment method. Processing times may vary depending on your bank or payment provider.
4. Cancellation Policy
Cancellation of an ongoing engagement must be submitted in writing to info@bluecrestaccounting.com.au. The following terms apply:
- Monthly retainer engagements: 30 days’ written notice is required to cancel. Fees for the notice period are payable in full.
- Per-fund or per-return engagements: Cancellation is accepted for work not yet commenced. Work already in progress or completed at the time of cancellation notice will be invoiced at the agreed rate and is payable.
- Immediate cessation requests will be considered on a case-by-case basis. Any work completed up to the date of cessation will be invoiced.
BlueCrest reserves the right to terminate an engagement with written notice if a client account remains unpaid beyond 60 days of the invoice due date, or in the event of a material breach of the Service Agreement.
5. Disputes
If you have a billing dispute, please contact us in writing within 7 days of receiving the relevant invoice. We will work in good faith to resolve the matter promptly. Unresolved disputes are subject to the governing law provisions set out in our Terms and Conditions.
6. Contact Us
For refund or cancellation requests, or any billing enquiries, please contact:
Email: info@bluecrestaccounting.com.au
Phone: +61 2 8006 6770
Address: Suite 1020/308 Wattle St, Ultimo NSW 2007, Australia
Last Updated: 16th April 2026